Returns without
the bah humbug.

Changed your mind?

Tell us you want to cancel within 14 days after the day you receive your order. If items in one order arrive separately, the period starts after the last item arrives. You do not need to give a reason. Once you have told us, send the goods back within another 14 days, unless we are collecting them.

Email orders@xmasmerrybright.com with your name, order reference and the items you wish to return. You can also cancel before dispatch. Our reply is not a condition of your cancellation being valid.

We’ll sort the return journey.

We provide a prepaid UK return label or arrange collection. Bulky artificial trees are collected free of charge. Contact us for the correct return address and arrangements; please use the return address we provide. There are no return-postage, collection or restocking fees.

Keep the packaging if you can and pack items securely. Original packaging is helpful, but it is not a condition of your statutory rights.

A quick look is absolutely fine.

You may inspect the goods as you would in a shop. For change-of-mind returns, we may deduct only a loss in value caused by handling beyond what is needed to check their nature, characteristics and functioning. Faulty-goods rights are separate.

Your refund, unwrapped.

We refund the amount paid for returned items, including any applicable bundle discount. For a cancelled whole order, we also refund standard outbound delivery; a premium-delivery upgrade is not refunded beyond the standard delivery cost.

Refunds go to your original payment method, without a refund fee. Where you send goods back, we refund within 14 days of receiving them or your proof of return, whichever is earlier. Where we offer to collect them, we refund within 14 days of being told you are cancelling. Your bank may take additional processing time.

Something arrived less than merry?

If an item is faulty, damaged, incorrect or not as described, email us. Photos can help us sort things out, but are not a condition of your rights. We cover reasonable return costs.

You normally have a 30-day right to reject faulty goods for a full refund. Repair, replacement or further refund rights may apply after that. Sale items have the same statutory protections as full-price items. Nothing here limits your consumer rights.

Start your return

Send your request here, or email us. This form does not limit your cancellation rights.